Do What’s Right.
This is number 1 on the list for a reason. A good reputation takes a lifetime to build and only seconds to destroy. Remember that you represent yourself and all employees at fiber.mortgage. All decisions, good and bad, reflect on you and the entire fiber.mortgage team.
Seriously, don’t be a jerk. We’re all working to help homebuyers. Remember we’re all on the same team, so be nice!
“Just because we’ve always done it that way doesn’t mean it’s not incredibly stupid.” If something can be done better, let’s talk about it. Leave no stone unturned when it comes to improving the mortgage experience.
Don’t just hear, but actively listen to homebuyers, realtors, referral partners, and other team members. Find problems and let’s solve them.
Call, email, text, or send a singing telegram. There are no problems we can’t solve through open communication.
Do One More.
The difference between winners and champions is one more. One more phone call before you wrap up for the day. One more minute on the treadmill. One more file we review. When others are “done,” we do one more.
Keep Your Promises.
All of them. Follow up with homebuyers when you say you will. Leave work early to see your kid’s baseball game. Make meetings on time. Bottom line: when you say you will do something, do it.
Simplifying the mortgage process is not impossible. We’re doing it. Embrace it. Live it. Believe it.